How long delivery takes

Everything ships from Japan. Times below are typical, and customs procedures in your country are the part we cannot predict.

Customs clearance is the only stage neither we nor the carrier controls. A parcel held for inspection can add several days, and that is outside the estimates above.

If something is wrong

Tell us. Most cases are settled by email within a day or two, and a return is often not necessary at all.

Changed your mind

You have 14 calendar days from the day you receive your order to ask for a return. Write to us first, before sending anything back, so we can give you the return address and a reference for your parcel.

The item must come back unused, in its original packaging and in the condition it reached you. Once it arrives we inspect it and refund the price of the goods to your original payment method, usually within five working days.

What cannot be returned

A change of mind does not cover the following, for reasons of hygiene, safety or customs. Faulty items are of course still covered above.

• Food, tea, matcha, confectionery and anything edible, whether opened or not
• Cosmetics and skincare once the seal is broken
• Socks and other items worn against the skin, once tried on
• Knives and blades that have been used or sharpened
• Items personalised or made to order for you
• Anything returned without contacting us first

Handmade pieces are not defective

Much of what we sell is made by hand. Variations in glaze, colour, grain and shape between two pieces of the same ceramic are the mark of the craft, not a fault, and they are described as such on the product pages. These variations are not grounds for a return under our damaged and faulty policy, though the 14-day change of mind period still applies.