Terms & conditions of sales

These terms apply to every order placed on totoro-shop.com. Placing an order means you accept them. Please read them, together with our Shipping and Returns page, before you buy.

1. Seller

totoro-shop.com is operated by AKAZUKI co LTD (株式会社Akazuki), a company registered in Japan, Daimyo 2-2-51-502, Chuo-ku, Fukuoka-shi, Fukuoka-ken 810-0041, Japan. Contact: contact@totoro-shop.com. Full details: Legal notice.

2. Products

Each product page gives a description, dimensions and photos so you know exactly what you will receive. Some products come with instructions or packaging in Japanese only, as sold in Japan.

If an item turns out to be unavailable after you have ordered, we tell you by email. You can then wait, choose another item, or receive a full refund for that item.

3. Orders

Add the items you want to your cart, then follow the checkout steps: address, shipping method and payment. Before you pay, the checkout shows the full amount, including shipping. You receive an order confirmation by email, then a second email with a tracking link when the parcel leaves Fukuoka.

If you notice a mistake in your order or your address, write to us as soon as possible. We can correct it as long as the parcel has not been handed to the carrier.

4. Prices and payment

Prices are shown in US dollars, or in your local currency for the United Kingdom, Australia, Canada and Switzerland. Shipping is added at checkout. The amount charged is the one shown at checkout when you pay.

Payment is taken at checkout with the methods shown there. Payments are processed by secure payment providers, and we never see or store your card details.

5. Shipping, duties and taxes

Orders ship from Fukuoka, Japan, within 72 hours of payment, except on weekends and Japanese public holidays. Standard delivery takes 8 to 14 days door to door, Express 5 to 9 days.

United States: duties and taxes are included in the price, and there is nothing to pay on delivery. All other destinations: import duties and taxes are not included and may be charged by your customs office on delivery. They are the customer's responsibility. Details: Shipping and Returns.

6. Returns and refunds

You can ask for a return within 14 days of delivery. A damaged, faulty or wrong item is replaced or refunded at no cost to you. Conditions and exclusions are set out in our Refund policy.

7. Personal data

We use your personal data only to process and deliver your order and to answer your messages. See our Privacy policy.

8. Applicable law

Sales are governed by Japanese law, without prejudice to the mandatory consumer protection rules of your country of residence. If you have a complaint, write to us first: we answer every message and most issues are settled quickly by email.

9. Contact

For any question about an order, write to us with your order number. If you are waiting for our reply, please check your spam folder too.